Posted on April 15 2019
What is the number one question we receive from customers each day?
"Where is my parcel please?!"
Up until now for UK customers we haven't been able to answer that question - apart from saying when it was posted and that it will be with you shortly. But from today all that will change!
We are delighted to announce newly-negotiated parcel rates for UK customers. For a small additional cost versus the previous rates you now get fully tracked delivery - a unique tracking number will be attached to your parcel and emailed to you that allows you to see where your film is and when it'll be delivered. This service will also deliver your parcel faster than ever before: 2 days after you receive your shipping confirmation!
Note that this service is NOT signed - so you do not need to be in to receive the parcel. If you are one of the unfortunate folk whose letterboxes are too small for our little parcel to fit through you will have an option of nominating a Safe Place (through the tracking system) as desired.
And now for the second most-asked question:
"Can I pay for faster delivery please?"
Yes you can! We have also added a PREMIUM UK tracked delivery that will deliver your parcel the next working day after you receive your shipping confirmation.
What about the Free delivery option?
We are aware that the faster tracked delivery comes at a slightly higher price than our previous non-tracked shipping, so we have lowered the required basket-size for FREE Shipping. From today you will only need to spend £50 on film to automatically qualify for free delivery - and now of course that will be the Tracked UK service! So you can stock up and rest easy, knowing exactly when your parcel of film goodies will arrive in your hands.
Summary of New UK Delivery Options:
|Shipping Option||Days** for Delivery||Tracked?||Cost|
|Premium Tracked UK||2-3||Yes!||£5.00|
*All UK orders over £50 will automatically qualify for FREE Tracked UK postage!
**Days = working days (Mon-Fri excluding bank holidays)
There are no changes for international shipments, which will continue to be sent tracked as before.