Feefo Gold Award Winners 2021!

We've just received some January cheer: Feefo have awarded us their highest customer service award for the second consecutive year!

We are officially GOLD Winners for 2021 ūüėä


Thank You!

Mary and I are particularly thrilled about this one because - honestly - trying to keep our customer service at the levels we've wanted during the challenges of the past year has been a huge daily stress.

And since the pandemic hit we know ourselves that we haven't always managed it. Dispatch times, email responses, and delivery slots have all had periods well below where we want them to be - and that's sometimes had an impact on you as our customers.

So we just want to say a massive THANK YOU for your patience during the tricky periods, THANK YOU for your understanding when things have gone wrong, and THANK YOU for continuing to rate us 4 and 5 stars when things went well!

It also means a huge amount to our warehouse team who have worked their socks off - with all the necessary restrictions and safety measures - to get your film out fast and secure across 2020.


What's Next?

We're anticipating that 2021 will continue to present regular logistical challenges, so we do have some plans to help manage those peaks and troughs. This will (hopefully!) include new premises and therefore the space to safely add to our warehouse team, as well as some other tweaks to our internal systems.

For all you wonderful customers this simply means that our average dispatch time and delivery time will start to drop versus last year, and your films will get into your hands even faster ūüėä


Thanks once more for all your support. The film community is the most wonderful place to spend time and energy.

We hope you have a fantastic weekend, stay safe and Happy Shooting!
- Paul and Mary

0 comments

Leave a comment

All blog comments are checked prior to publishing

Film Reviews

Film Review Rollei RPX 400 | Analogue Wonderland

Film Review Rollei RPX 400

This Rollei RPX review gives a brilliant oversight into this medium speed, flexible emulsion- as well as some of the stories behind the origin of the iconic Rollei brand.
Film Review Ilford Delta 3200 | Analogue Wonderland

Film Review Ilford Delta 3200

In this blog we dive into what Ilford claim to be the world's fastest black and white film! Ilford Delta 3200 is the fastest sibling of the Delta range but still promises beautiful photographs with fine grain and great contrast, even in low light.
Film Review revolog SnoVlox | Analogue Wonderland

Film Review revolog SnoVlox

revolog SnoVlox. A limited edition winter film that will transport you into a winter (or analogue) wonderland by scattering beautiful snowflakes across your photographs ‚ĚĄÔłŹ