Feefo Platinum Winners 2022!

We've just been awarded the PLATINUM Trusted Service Award from our independent customer service partner: Feefo 🥳

The Platinum award is only given to companies who achieve the strict criteria for Gold awards... for THREE years in a row!

So after our Gold wins in 2020 and 2021, we hit the highest levels of customer service for a third consecutive year and Feefo have selected us to join the ranks of Platinum winners.

The last year has obviously not been easy. Even if we put aside the pandemic and Brexit 🤔 - as a business we have tripled our staff count, moved to a new premises, increased our listings of cameras and darkroom gear, AND opened a lab!

It would have been very easy to get distracted from our core values of making it easy and fun for people to access photographic film - but this award clearly reflects that the team successfully avoided the pitfall.

So a MASSIVE thank you to our team who have busted their guts on behalf of the community through an incredibly tumultous time.

And thank you to every customer who provided feedback - positive or negative - who helped up improve and gave us a boost during the tough weeks.

A small sampling of the group photos from 2021!

We go again!

We're only a couple of weeks into 2022 and I can already see a challenging time ahead with stock levels, inflationary pressure and COVID.

However... I can also see some massive improvements to the lab on the horizon, I can see AMAZING new products from suppliers 🤫 and I can see that we have the most amazing and community-focused AW team that I could ever wish for.

So here's to another successful year for the film community - and hopefully another award next January!

If you want to see the independent customer reviews that earned us this award then please head to our Feefo page here