Harman Phoenix 125 - 120 Film

Mix & Match - 5 for 4NEW

Price:
Sale price£10.95

Perfect for:
⚙️ Great All-Rounder, 🎬 Studio Work, and 🚦 Street Photography

Features & Specification

Film Format: 120/220
Film Colour & Type: Colour Negative (C-41)
ISO:
125
Grain:
High
Contrast:
High
Colour Balance:
Daylight-Balanced Film (≈5500K)
Exposure Latitude:
Wide / Very Wide Latitude
DX Coding:
No
Film Development Process: Colour (C-41)
Perfect for: ⚙️ Great All-Rounder, 🎬 Studio Work, and 🚦 Street Photography

Description

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R
Rowan C. (Crewe, GB)
Poor customer services.

The film is great rated at 125 ISO. The service I received, however, deserves the low rating. Timeline of events:
Order placed - September 25th
Order shipped - September 29th
Contacted customer services after my parcel was lost by Royal Mail - 12th October
Response received of "we will look into it" - 13th October
Follow up email due to no response - 18th October
Had to call customer services due to no response - 21st October
Finally got my film - 22nd October.

I fully understand that analogue wonderland isn't at fault for the missing parcel, but I do hold them accountable for their poor customer service. The fact I had to call a week after my original email due to no response is not great. I could have had my film a lot sooner if customer services had been more responsive. I got my film in the end but nearly a month after my order, and no goodwill gesture. I did get an apology from customer services but that still doesn't resolve the fact I had to go to another lab to get film for my holiday.

Would no longer trust Analogue Wonderland to get your film on time if it's urgent.

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